Overview

Granite delivers one-stop voice and data solutions to governmental agencies, educational institutions and multi-location businesses throughout the United States and Canada. The initial goal was simple - to make sourcing and managing local and long-distance phone services easier for our customers. Granite is able to do this by providing:

• A single point of contact, program manager for all customer service issues
• One customizable invoice for all customer locations, both enterprise and nationwide
• An exclusive web-based portal that allows for inventory visibility, customized reporting, usage, ticketing, and more

Today, Granite is the leader in aggregating voice services such as VoIP and Plain Old Telephone Services (POTS). We’ve also extended our unique value-add to a range of modern services. Granite’s voice and data solutions now include:

• VoIP (e.g., SIP)
• Analog Voice (e.g., POTS, Centrex, etc.)
• Internet Access
• DIA Ethernet
• ISDN PRIs
• Premises Equipment
• Wireless Voice and Data
• MPLS
• Long Distance
• Fleet Management
• And more…

One of the features that makes Granite a preferred provider of over 75 of the Nation’s Fortune 100 companies is its 24x7x365 customer service desk. Unlike the arduous IVR systems, touch-tone auto-attendant menus, extended hold-times, and off-shore call centers of other carriers, a telecom trained member of Granite’s US-based customer service team will answer the phone on average in less than ten (10) seconds. Interested parties are encouraged to call our customer service desk at 866-847-5500 at any time to verify this unmatched availability!

Contract Info

Awarded Vendor:
Granite

Contract Awarded:
Telecommunication Services

Contract Number:
01-99

Lead Agency: 
Region 14 ESC

Contract Term:
3 year term, August 1, 2019 to July 31, 2022
*Option to renew for two (2) additional one (1) year periods.

Due Diligence

Request for Proposal:
RFP for Telecommunication Services

Awarded Vendor Response:
Granite's Response to RFP

Evaluation:
Bid Tab & Request for RFP List

Award Letter:
Region 14 Award Letter


Advertisements: 
USA Today Ad 1
USA Today Ad 2
NCPA Website Ad

Vendor Contact

Melissa Lopes
NCPA Contract Program Manager
150 Newport Ave Extension
Quincy, MA 02171
(617) 837-4612
mlopes@granitenet.com

Greg Giambalvo
NCPA Business Development Manager
100 Newport Ave Extension
Quincy, MA 02171
(561) 868-8114
ggiambalvo@granitenet.com