Bear Cloud’s STR Helper software provides cities and counties a complete cloud based software service and short-term rental solution. STR Helper was designed and built from the ground up by a former mayor and city manager in a city that had hundreds of previously unregulated short-term rentals with goals of solving the short-term rental related problems in their city. The success in helping their city was so dramatic that a number of other cities and towns requested access to the software to address similar vacation rental related problems.

STR Helper’s complete, affordable solution includes STR Helper’s unparalleled accuracy in identifying addresses and owners of short-term rentals advertising on dozens of platforms such as Airbnb, HomeAway and Craigslist as well as a customized online registration portal that allows owners to comply with established ordinances and successfully register the property as required. The software increases short-term rental related tax revenues while decreasing short-term rental related problems and has highly trained US based customer service to assist cities every step of the way in the implementation and use of the software. For cities that want to more efficiently manage nuisance complaints, a complaint portal and a 24/7 complaint hotline for neighbors to report problems are also available.

STR Helper empowers cities and counties to have more control over all aspects of short-term rentals and reduce administrative costs while increasing compliance rates with established ordinances.

Contract Info

Awarded Vendor:
STR Helper

Contract Awarded:
Short Term Rental Compliance

Contract Number:

Lead Agency: 
Region 14 ESC

Contract Term:
3 year term, August 6, 2018 to August 31, 2021
*Option to renew for two (2) additional one (1) year periods.

Due Diligence

Request for Proposal:
RFP for Short Term Rental Compliance

Awarded Vendor Response:
STR Helper's Response to RFP

Bid Tab & Request for RFP List

Award Letter:
Region 14 Award Letter

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Vendor Contact

John Spencer
(956) 748-9193